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Google IT Support Professional CertificateThe Science of Wellbeing

Information Technology Support Specialist

"The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life."

- Bill Gates

The details

Are you the person your friends (and family) call when their computer crashes? Do you love projects and helping people? Then this WorkMYX was made for you! Learning from the best in the business, Google, you will gain all the skills you need to be a top notch IT support specialist in an industry that you love.

80% of Google Information Technology (IT) Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all. Upon completion of the certificate, learners eligible to work in the U.S. can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. With nearly half of the American workforce working remotely, basic IT skills will set you up for success.

IT support is more needed than ever. If you want to enter a rapidly growing industry and a career path of certainty, this is it!

Why it’s hot right now

  • In the U.S. alone, there are over 215,000 open IT support roles. (source: Coursera)

  • Jobs in this field are projected to grow 8% between 2019 and 2026- faster than the average of all other occupations. (source: Coursera)

  • With remote work becoming the norm, the growth rate and opportunities are expected to only increase year over year (source: US Labor Bureau)

Influencers in the field

Google

Let’s talk about the $

Average Salary $50,306 with a high potential for growth (source: PayScale.com)

Social impact

Huge! Technology is now the heartbeat of every organization. You will be keeping the heart pumping.

PATHWAYS:

WHAT YOU WALK AWAY WITH

BS degree in computer science

TIME

6-8 semesters

COST

$40,000-$68,000

OR

workmyxInformation Technology Support Specialist

WHAT YOU WALK AWAY WITH

  • Skills needed to become a successful IT support specialist
  • Course completion certificate from Google’s IT support specialist
  • Course credits can be used towards a future degree
  • TIME

    1 semester

    COST

    $425

    workmyx: Information Technology Support Specialist

    1.

    Google IT Support Professional Certificate

    Google IT Support Professional Certificate

    In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all. Learn more.

    Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more.

    This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both. Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating ~5 hours a week, you can complete in 3-6 months.

    This program is ACE® certified—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

    What You’ll Learn

    • Gain skills required to succeed in an entry-level IT capacity

    • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

    • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

    • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

    2.

    The Science of Wellbeing

    The Science of Wellbeing

    In this course you will engage in a series of challenges designed to increase your own happiness and build more productive habits. As preparation for these tasks, Professor Laurie Santos reveals misconceptions about happiness, annoying features of the mind that lead us to think the way we do, and the research that can help us change. You will ultimately be prepared to successfully incorporate a specific wellness activity into your life.

    What You'll Learn

    • Gratitude
    • Happiness
    • Meditation
    • Savoring

    This work totals 139 hours over the course of 15 weeks

    Enroll me in this workmyx

    Please note that MYX will enroll you in these courses before the start of term.

    Google IT Support Professional CertificateThe Science of Wellbeing